Legal

Terms of Service

The agreement between your dealership and The DAS Board LLC for the use of DealerTech.io. Business use only — this is not a consumer product.

Last updated August 19, 2026

The short version

Your dealership’s data is yours. We hold it to run the product and for nothing else, and we will export it for you on request — including after the account closes.

Billing is per rooftop, per month. A failed payment never stops your advisors working: you get fourteen days where nothing changes, then the admin screens pause while the drive keeps running, and only a person at DealerTech can suspend an account — no automated process can.

Cancel any time and it takes effect at the end of the period you have paid for. We do not cut you off mid-month and we do not refund the month.

The product advises; it does not adjudicate. Coverage answers, recall candidates and projections are decision support. Your DMS remains the system of record.

1. Who this is between

These terms are between The DAS Board LLC (“we”, “us”), which operates DealerTech.io, and the dealership or dealer group that holds the account (“you”). By creating an account or using the service you agree to them. If you are agreeing on behalf of a dealership, you are confirming you are authorised to do so.

DealerTech.io is sold to businesses. It is not offered to consumers, and nothing in it is intended for personal or household use.

Where you and we have signed a separate written agreement — an order form, a master services agreement, a service-provider addendum — that agreement governs where it conflicts with this page.

2. Accounts and acceptable use

You are responsible for who you invite, what role you grant them, and removing access when someone leaves. The product records who did what; it cannot know that a departed advisor should no longer have an account.

Do not use the service to store data you have no right to hold, or to contact people who have not agreed to be contacted.
Do not attempt to reach another dealership’s data, probe the service for vulnerabilities outside the disclosure process on our security page, or resell access to the service.
Do not present output from the product to a customer as a settled coverage decision. See section 4 — that limit is the point of the product, not a disclaimer around the edge of it.

3. Your data stays yours

Everything you or your customers put into DealerTech.io — customer records, vehicles, service history, declined work, inspection measurements, contracts, consent records — belongs to you. We do not acquire ownership of any of it.

You grant us a limited licence to host, process, transmit and display that data solely to provide the service to you, to support you when you ask, and to keep the service secure and working. That licence lasts as long as we hold the data and covers nothing else. In particular:

We do not sell it or share it for advertising.
We do not use it to train machine-learning models. Our AI provider’s API terms say the same — see Responsible AI.
We do not use one dealership’s data to serve another.

Your data is yours to take out. Ask and we will export it for you — while the account is open, and after it closes too, because a service history is the dealership’s asset and holding it hostage would be an unpleasant way to run a business. Today that is us running the export when you ask rather than a self-serve button; the button is on the roadmap, and the commitment is not waiting for it.

Aggregate, de-identified information about how the service is used — how often a screen is opened, how long a job takes — may be used to improve the product. Nothing in it identifies a dealership, a customer or a vehicle.

4. What the product claims, and what it does not

These three limits are on the front page of this site for the same reason they are here. They are how the product is designed, not language added afterwards to cover it.

We advise. The administrator adjudicates.

Service contract terms are contracts, and they vary. Every coverage answer carries a confidence level and routes prior-authorisation claims to the administrator before teardown. We will never tell an advisor something is covered as though it were settled — and you must not present it to a customer that way.

Recalls are shown as candidates, not certainties.

There is no public VIN-level open-recall feed. NHTSA publishes by make, model and year, without remedy status. Campaigns are surfaced to verify in the OEM portal rather than presented as confirmed open recalls.

Your DMS is the system of record.

DealerTech.io is an intelligence layer beside your DMS, not a replacement for it. The repair order, the parts, the accounting and the invoice live there. Where the two disagree, the DMS is right.

Warranty terms in the product are reference data and vary by model and model year. Wear projections are predictions from prior measurements, not guarantees. Prices resolve from your own op-code price book, and where no op code matches, the product shows “price to be confirmed” rather than an estimate — because quoting a number your DMS will not charge is the problem this product exists to prevent.

A customer’s recorded preference is a record of what they want. It is not an authorization to perform work. Authorization remains your responsibility and is governed by the law of your state.

5. Fees, billing and what happens when a payment fails

This section describes what the software actually does. It is more specific than a billing section usually is, because the behaviour is more favourable than a billing section usually is and a promise nobody can check is not worth making.

What you pay for

Subscriptions are billed per rooftop, per month, in US dollars, in advance. Seats are unlimited — you are never charged for adding an advisor, a technician or a BDC agent, because a tool nobody can afford to give the whole department is a tool that does not change the department.

Pricing is volume-tiered by the number of rooftops on the subscription, and the tier applies to every rooftop rather than only the ones above the threshold. One consequence is worth stating plainly because it surprises people in both directions: crossing into a larger tier can lower your total bill while adding a store, and removing a store can raise it. The price in force is the one shown at checkout and on your order.

Prices are exclusive of any sales, use or similar taxes. Where such taxes apply, they are your responsibility.

Trials

New accounts start on a free trial — thirty days by default — with no card required and no reduced functionality. A trial is the product working, not a demonstration of it. Near the end, managers see a notice; advisors do not, because a countdown about money on an advisor’s screen helps nobody.

When a trial ends without a subscription, the account stops. Your data is not deleted and is waiting when you come back.

Payment

Card payments are handled entirely by Stripe on Stripe’s own hosted pages. No card details are entered into, transmitted through, or stored by DealerTech.io. Updating a card, downloading invoices and cancelling all happen in Stripe’s billing portal.

Dealer groups that cannot pay by card can be invoiced instead, on net 30, 45 or 60 day terms, with a purchase order number carried on every invoice. Invoiced accounts run the same lifecycle below.

Adding or removing rooftops mid-month

Changes take effect immediately and are prorated onto your next invoice rather than charged to your card on the day. A reduction produces a credit against the next invoice, not a cash refund. Any figure the product shows you before you confirm a change is an estimate of what Stripe will calculate; Stripe’s invoice is the amount owed.

When a payment fails

The governing rule in the code is that a billing problem must never break the drive. What that means in practice, in order:

Fourteen days, nothing lost. A failed payment changes nothing about what your team can do. Managers see a notice; advisors do not.
Then the admin screens pause. Inviting and managing staff, exporting data, changing integrations and adding a rooftop stop. Writing up cars, presenting menus and every customer-facing screen keep working.
Suspension is a human decision. No webhook and no scheduled job can suspend an account. A named person at DealerTech has to do it, from the restricted state, with a reason recorded. A suspended account is readable; new work cannot be saved.
Paying fixes it immediately. A recovered payment restores full access from any of those states.

We can also disable an account for a serious breach of section 2 — that is a separate matter from non-payment and is not on this ladder.

Cancelling

You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and there is deliberately no option to make it immediate: cutting a dealership off on the day they cancel would be charging for time not delivered. No further period is billed, and you keep everything until the one you have paid for ends. (On invoiced terms, the invoice for that final period may still be outstanding and remains payable.)

Fees already paid are not refunded, and we do not prorate a refund on cancellation. What you get instead is the rest of the period you paid for, in full.

After the subscription ends, the product keeps working for a further thirty days so nothing is lost in a handover. After that the account closes — and you can still get your data out, because the records are yours.

A cancellation can be reversed while it is still scheduled. Once Stripe has actually ended the subscription it cannot be resumed; coming back means starting a new one.

6. GLBA Safeguards Rule — our commitment as a service provider

Franchise dealerships are covered financial institutions under the FTC Safeguards Rule, which requires you to obtain a written commitment from service providers that handle customer information. We give it here, and we will sign yours.

We implement and maintain administrative, technical and physical safeguards appropriate to the sensitivity of the customer information we process on your behalf. What those safeguards actually are is described in specifics on the security page, rather than asserted as adjectives here.
We will notify you without undue delay of any security event we determine has affected your customer information, with what we know and what we are doing about it.
We will execute your service-provider addendum or written safeguards agreement on request. Email info@dealertech.io.
We do not use or disclose your customer information for any purpose other than providing the service to you.

We hold no security certification — no SOC 2, no ISO 27001. We say so on every page that touches the subject rather than leaving it to be discovered during procurement. See compliance.

7. Warranty disclaimer

We will provide the service with reasonable skill and care, and we will tell you when something is broken rather than hoping you do not notice.

Beyond that, the service is provided “as is”. We do not warrant that it will be uninterrupted or error-free, that reference data such as warranty terms or recall campaigns is complete or current, that a coverage determination will match what an administrator ultimately pays, or that a wear projection will prove accurate. To the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Decisions about what work to perform, what to charge for it, and what to tell a customer remain yours.

8. Limitation of liability

Neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost goodwill, even if told such damages were possible.

Our total liability arising out of or relating to the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

This does not limit liability that cannot be limited by law, and it does not limit either party’s liability for fraud or wilful misconduct.

The proportion here is deliberate: we are a small vendor charging a monthly subscription, and a cap tied to what you paid is the honest ceiling. A dealership needing more than that should say so before signing rather than discover it afterwards.

9. Term, changes and notices

These terms apply while your account is open. Where we change them materially, we will tell account holders directly and update the date at the top of this page; continuing to use the service after that is acceptance. Sections 3, 7, 8 and 10 survive the end of the agreement.

Notices to us go to info@dealertech.io. Notices to you go to the email addresses on your account.

10. Governing law

These terms are governed by the laws of the state in which The DAS Board LLC is organized, without regard to its conflict of laws rules, and the parties submit to the exclusive jurisdiction of the courts located there.

11. Everything else

Neither party may assign this agreement without the other’s consent, except as part of a merger or sale of substantially all of its business.
If a provision is unenforceable, the rest stands and that provision is read as narrowly as needed to make it enforceable.
Not exercising a right does not waive it.
Neither party is liable for delays caused by events outside its reasonable control.
These terms, together with the privacy policy and any signed order form or addendum, are the whole agreement about their subject.

This document was written from the software it describes, and has not been reviewed by counsel. It is the honest starting text, not legal advice. If a term here matters to your dealership’s decision, tell us and we will get it right rather than argue it later.